Definition of Our Preorder Batches :

🔥1st day order from the HK Hot Toys official store

🔥2nd, 3rd order / Second batch from the HK Hot Toys official store

🔥 Later Batch = 4th day order or later from Hot Toys official store

Hot Toys Release Categories :

🔥Fully Release

  • All batches and quantities are released at once.
  • This applies regardless of the order timing.

🔥Batch Release

  • Generally calculate the release based on specific date & hours
  • Requires two or more releases to fulfill all batches.
  • Orders are fulfilled in stages, rather than all at once.

❓When will Hot Toys release the second or later batches❓

  • We can't provide a specific date, as release times depend on Hot Toys. From our experience, second or later batches can take a few days to 1-2 weeks, or even 1-3 months.


❓What does 1st, 2nd, 3rd day order mean?❓

Regarding The 1st, 2nd, 3rd day order, it refers to the preorder time direct from the Hot Toys store. Hot Toys releases items based on the preorder time. Therefore, if the product is released in batches, the 1st, 2nd, 3rd day order will be used to determine whether your order can be shipped according to Hot Toys' actual release schedule. If hot toys fully release the products, no matter 1st, 2nd, 3rd day order, later batch order. All can shipped in once within 1-3 working days after received the full payment.

Therefore, 2nd or 3rd-day orders aren't necessarily part of the second batch. They can be shipped out in the first batch, depending on the quantity and timing of Hot Toys releases.

Actual Situation of Hot Toys Releases & Our Handling Approach

  • If Hot Toys releases in batches, we will ship according to the order sequence.
  • If Hot Toys fully releases, we can ship all preorders at once, regardless of first, second, or later batches.

❓Why do we see both in-stock and preorder items for the same product at different prices after the official release❓

  • This is because Hot Toys releases items in batches, or only releases a very limited quantity. When this happens, we will first ship the stock we have to all pre-order customers. Then, we will source more stock from the market for sale, which incurs higher costs at market price since these are not sourced directly from our own orders with Hot Toys. Pre-order customers will be fulfilled by our direct orders with Hot Toys. When Hot Toys releases the next batch, we will ship them according to the order sequence.

❓Why haven't you shipped my preorder for the second batch when you have in-stock products available❓

  • When Hot Toys releases items in batches, this situation can occur. The in-stock products you see belong to the 1st day order. We fulfill all preordered 1st day order customers orders first, and any remaining first-day orders are then sold as in-stock. When Hot Toys releases to the 2nd / 3rd day orders, we will ship according to the order sequence.

❓Do we really have the stock❓

  • We update our website based on the actual quantity of stock we have available for preorders. Therefore, we can guarantee that we will be able to ship your preorder 100%. If we are ultimately unable to ship it, we will provide a full refund.

Here are the actual situation of Hot Toys releases in Hong Kong.

The image information is from their official Facebook page.

Situation 1

Extreme Case (~5% / Mostly occurs in Artisan products)

  • From the image, released items are only available for orders placed before 18:00 on March 28, 2024 (First-day First 4 hours order).

  • In this case, it means Hot Toys only releases a limited quantity, and we can only fulfill first-day, first-4 hours orders.

  • Orders placed after the 18:00 on March 28, 2024 must wait for Hot Toys to release the next batch before we can ship them. Shipping times are based on when Hot Toys officially releases the next batch.

  • According to our preorder definition, if the next Hot Toys release is still remaining in the 1st day order, it will still be considered the 1st day order.

  • (March 30, 2024) will be classified as the 3rd day order.
  • (March 29, 2024) = 2nd day order



In this situation, Even if you purchased the 1st day order / first batch of the JACK SPARROW Artisan from our website, due to Hot Toys' release being available only for orders placed before 18:00 on March 28, 2024 (First-day First 4 hours orders), the limited supply means we are currently unable to fulfill all 1st day orders in the first batch releases. We will ship according to the order sequence.

❓Why I Preordered the 1st day order but temporarily unable to ship the order❓

  • This image is the receipt of DX39AE Jack Sparrow purchased via Hot Toys Official in Hong Kong. You can note the time in the top right/left corner of the image, which is after 18:00 on March 28, 2024.

  • Therefore, it is still not available. However, since it is an order placed on March 28, 2024 (1st day order), it still qualifies as part of the 1st day order according to our definition.

This is a 3rd day order (30th March, 2024)

  • The time in the top right/left corner is March 30, 2024 (3rd-day order).

  • Hot Toys still has the opportunity to release orders from the Third-Day in batches / Specific hours. If this occurs, we will update the customers who preordered 3rd day order and ship according to the order sequence.

⚠️Preorder Cancellation⚠️

  • Customers may cancel their preorder.
  • A 30% deposit is non-refundable.
  • If a full payment has been made, the preorder can still be canceled, but the 30% deposit remains non-refundable.

  • Once the item is officially released, we will send you the balance invoice. If the full payment for the balance is not received within 15 days after we send you the payment request(via email), the order will be canceled without a refund.

📦Shipping fees🚚

Pre-order shipping fees will be confirmed after-release, as final product dimensions and weight are unavailable beforehand.