Definition of Our Preorder Batches :

🔥 First Batch = First-day orders from the HK Hot Toys official store

🔥 Second Batch = Third-day orders from the HK Hot Toys official store

🔥 Later Batch = 4th day orders or later from Hot Toys official store

Hot Toys Release Categories :

🔥Fully Release

  • All batches and quantities are released at once.
  • This applies regardless of the order timing.

🔥Batch Release

  • Generally calculate the release based on specific hours
  • Requires two or more releases to fulfill all batches.
  • Orders are fulfilled in stages, rather than all at once.

❓When will Hot Toys release the second or later batches❓

  • We can't provide a specific date, as release times depend on Hot Toys. From our experience, second or later batches can take a few days to 1-2 weeks, or even 1-3 months.


Actual Situation of Hot Toys Releases & Our Handling Approach

  • If Hot Toys releases in batches, we will ship according to the order sequence.
  • If Hot Toys fully releases, we can ship all preorders at once, regardless of first, second, or later batches.

❓Why do we see both in-stock and preorder items for the same product at different prices after the official release❓

  • This is because Hot Toys releases items in batches and at specific hours. In-stock products are typically priority orders (1st-day few hours order), which have a higher cost. Preorder items in this situation belong to later orders, even those from the second or third day. Additionally, the timing for the next batch release from Hot Toys is uncertain, which is why in-stock items are priced higher.

❓Why haven't you shipped my preorder for the second batch when you have in-stock products available❓

  • When Hot Toys releases items in batches, this situation can occur. The in-stock products you see belong to the first batch (first-day orders). We fulfill all first batch preorder customer orders first, and any remaining first-day orders are then sold as in-stock. When Hot Toys releases the second batch (third-day orders), we will ship according to the order sequence.

Here are the actual situation of Hot Toys releases in Hong Kong.

The image information is from their official Facebook page.

Situation 1

Extreme Case

  • From the image, released items are only available for orders placed before 11:00 on July 28, 2023 (First-day First-hour orders).

  • In this case, it means Hot Toys only releases a very limited quantity, and we can only fulfill first-day, first-hour orders.

  • Orders placed after the first hour must wait for Hot Toys to release the next batch before we can ship them. Shipping times are based on when Hot Toys officially releases the next batch.

  • According to our preorder definition, if the next Hot Toys release includes orders placed only on the first day, it will still be considered the first batch. Please note that orders from the third day (July 30, 2023) will be classified as the second batch.



In this situation, Even if you purchased the first batch of the JOKER from our website, due to Hot Toys' release being available only for orders placed before 11:00 AM on July 28, 2023 (First-day First-hour orders), the limited supply means we are currently unable to fulfill all first batch orders. We will ship according to the order sequence, and as Hot Toys releases more batches, we will continue to fulfill orders from the first batch in the order they were placed for customers who ordered later.

⚠️Preorder Cancellation⚠️

  • Customers may cancel their preorder.
  • A 30% deposit is non-refundable.
  • If a full payment has been made, the preorder can still be canceled, but the 30% deposit remains non-refundable.