Packing and Handling Time

  • Every item will be properly packed with appropriate safeguards. We will handle and ship your order within 1-3 working days upon receipt of full payment.

  • ”Working days” does not include Saturdays, Sundays, and public holidays in Hong Kong.

Tracking

  • For your orders, we give tracking numbers. Kindly check the status of your shipments on this website, or contact your local post office for more details.

Estimated Delivery Time

  • Usually, it takes 1-3 working days, by end of day. (UPS Worldwide Express Saver®)
  • Seasonal considerations, inclement weather, and customs processing could all contribute to delays.

  • We cannot offer any compensation for delays.

Shipping Region

  • Worldwide shipping is available except to Russia, Ukraine, and China.

Import Duties

  • You might occasionally be required to pay taxes to customs. This is not under control. Any import tariffs or customs fees that are brought up by customs officials at the postal depot where the packages are received are not our responsibility. For further information, please visit the websites of your local post office or customs.

  • Our goods are not subject to any taxes

  • If customers refuse to pay the tariffs, we will return the packages without compensation.

  • Automatically mark down the value to significantly reduce fees, which may even help avoid fees altogether.

Refund & Return

  • Before your order is shipped, you can get in touch with us to cancel it as soon as possible. Please note that PayPal, Stripe, and other credit card companies do not reimburse sellers for processing fees associated with canceled orders, therefore if you need to cancel, we will charge you 10% of the total for handling fees.

  • Full Refund if we fail to ship.

  • Once the item has shipped, returns / refund are typically not allowed unless there are special circumstances or an emergency.

  • Please record an unboxing video of the unopened packaging which the brown shipper box we packed, including the shipping label. The video must be in high definition and clearly show the shipping label. If there has any issue with the product, please provide the video to us; otherwise, we reserve the right not to process your complaint.

  • Generally, we will do our best to assist customers in finding a solution.

Repair / Maintenance

  • Please send us clear, high-resolution JPG images & videos showing the problem or damaged areas within 3 days of receiving your item. We will pass the information provided by the customer to Hot Toys official for evaluation, in order to further assist the customer. Otherwise, we will not process your issue.

  • Hot Toys’ policy requires that customers return the defective product for replacement or repair; they do not send a new product, body directly to customers.

  • If the figure needs to be sent back to Hot Toys for repairs / replace, we generally do not cover the shipping costs.

  • Hot Toys' warranty is valid for 14 days after receipt. Additionally, For any product released over a period of time, we are unable to send replacement items. In this case, if your item has a manufacturing defect or damage, please provide high-resolution photos or videos. We offer different solutions depending on the situation.

  • If the returned package is lost or damaged during shipping, we
    will not be responsible for it.

  • After you return the package, please provide us with the tracking number.


Reward

  • Both the points calculation system and the cash voucher redemption price will be calculated in HKD.
  • đź’°Spend 100 HKD to earn 1 HKD in rewards, with a maximum coupon of 1000 HKD ($130 USD)

  • Only first 200 customers who make a purchase each month can earn points.

  • Shipping costs are excluded from points calculation; only the item amount counts.

Pre-owned Items

  • Pre-owned items are non-refundable and cannot be exchanged or returned.